Last updated: 17 October 2026
Last updated 17 October 2026
This Cookie Policy explains how PV247 AI Ltd, trading as PetVet247 ('we', 'us', or 'our'), uses cookies on our website at https://petvet247.ai. It explains what cookies are, which ones we use and why, and how you can control them. Our Privacy Policy explains how we handle your personal information more generally.
We only use analytics cookies if you allow them. You can change your mind at any time here:
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Website owners use them to make their websites work, or work more efficiently, and to understand how their websites are used.
Cookies set by the website owner (in this case, PetVet247) are called 'first-party cookies'. Cookies set by others are called 'third-party cookies'.
We use cookies only to understand how our website is used, so we can improve it: for example, which pages are read and how people find us. We do not use cookies for advertising, we do not show adverts, and we do not let anyone else advertise on our website.
Until you press Accept on our cookie bar, Google Analytics counts visits without setting any cookies. If you accept, it sets the two cookies below. If you choose 'No thanks', it sets none.
We also remember your cookie choice in your browser's local storage (under the name pv247-consent), so we do not ask you again on every page. This is not sent to us or anyone else.
Analytics cookies, set only if you allow them:
| Name | Purpose | Set by | Expires |
|---|---|---|---|
_ga | Google Analytics: a random ID that lets us count how many people visit and how they use the website | petvet247.ai (Google Analytics) | About 13 months |
_ga_<ID> | Google Analytics: keeps track of each visit (session) | petvet247.ai (Google Analytics) | About 13 months |
cw_conversation | Website chat: keeps your chat with us open when you move between pages or come back. Needed for the chat to work, so it is not switched off by the cookie bar; it holds no tracking or advertising data | petvet247.ai (our own helpdesk, help.petvet247.ai) | About 12 months |
Our app does not use cookies or any advertising or tracking tools.
You can allow or turn off analytics cookies at any time with the buttons at the top of this page. Turning them off also removes the Google Analytics cookies already set by our website.
If your browser sends a Global Privacy Control signal, we treat it as 'No thanks': analytics cookies stay off and we do not show the cookie bar, unless you switch them on here.
You can also set your web browser to refuse or delete cookies. How to do this varies from browser to browser, so please see your browser's help pages:
To opt out of Google Analytics on every website you visit, you can use Google's opt-out add-on.
No. We do not use web beacons, tracking pixels or similar technologies on our website or in our emails, and we do not serve targeted advertising.
We may update this Cookie Policy from time to time, for example if the cookies we use change, or for other operational, legal, or regulatory reasons. The date at the top of this Cookie Policy shows when it was last updated.
If you have any questions about our use of cookies, please email us at privacy@petvet247.ai, call 07782 220 247 (from outside the UK: +44 7782 220247), or write to:
PV247 AI Ltd
62 Bassaleg Road
Newport
Wales NP20 3PY
United Kingdom