Simple, honest pricing

A photo credit lets you upload photos or videos as part of your triage assessment. Each credit covers one full triage session — including multiple images and a short video if needed. Without a credit, you can still describe symptoms in text, but adding photos gives the AI much richer information to work with and often produces a more accurate result.

No. Your credits are yours to keep. Whether you use them this week or next year, they'll be waiting. We don't believe in expiry dates — when your pet needs help, the last thing you should be thinking about is whether you've got time left on a pack.

Top-Up is a pack of 3 credits for £5.99 — great if you have one pet and things are generally fine, but you want to be ready when something crops up. You can buy as many packs as you like, whenever you need them. Lifetime is a single payment of £49.99 that gives you unlimited credits forever. If you have multiple pets, an older animal with ongoing health concerns, or you simply never want to worry about running out — Lifetime pays for itself quickly and gives you complete peace of mind.

No — and we're honest about that. PetVet247 is a triage tool. Think of it as a knowledgeable friend who asks the right questions and helps you work out whether something needs attention now, tomorrow, or can wait for your next routine appointment. It cannot examine your pet, and it doesn't replace professional veterinary care. What it does is help you make a better-informed decision at 2am when your vet is closed and you're not sure whether to panic. If PetVet247 tells you it's urgent — please call an emergency vet.